1.    You must be of legal  age to drive and  produce a valid UK/Northern Ireland provisional category B driving licence. If an older paper licence is held, then you must also produce a valid passport as photographic identification.

For Motorway or Refresher lessons a full valid licence must be produced with identification as above.

You must meet the minimum eye test requirements, which means you must be able to read a standard UK approved number plate at a minimum distance of 20.5 metres (67 feet). If you need to wear glasses or contact lenses in order to meet this requirement then you must wear them whenever you drive.

2.     You must notify your  instructor of any  change of your  ability or entitlement to have driving tuition, for example your  provisional licence has been revoked or for medical reasons such as epilepsy.

3.     If you wish to cancel a lesson, a minimum of 24 hours notice must be given. Failure to give 24 hours notice will the result in the lesson(s) having to be paid  for. Lessons can be cancelled by telephone or text message but  must be acknowledged by your  Instructor.

4.    If your  Instructor turns up on time at the pre-arranged pick up point and  you do not show, your  Instructor will wait 10 minutes, if there is no contact made between you and  the Instructor, they will leave and  you will have to pay  for the lesson.

5.     Your Instructor will endeavour to arrive on time however, due to unforeseen circumstances such as breakdown, accidents, traffic hold  ups etc, lesson times may need to change or even be cancelled. If cancelled by your  Instructor, no fee will be charged.

6.   Lessons must be paid  for in advance or at the time of the lesson by cash, bank transfer or cheque. Your instructor will advise you to whom the cheque should be made payable.

7.    You must not be under the influence of drugs/alcohol during the training. In the event of there being any  signs of drugs/alcohol misuse, Learn with Lockwoods will withhold the use of the training vehicle for use of tuition or driving test until the pupil  is in a legal and  fit state to drive. Any prescribed medication that may  effect your  driving should be declared to Learn with Lockwoods and  to the DVLA medical board.

Should the pupil  fail to reach a satisfactory standard of driving and  is likely to be a danger to other road users, or is in an unfit condition through substance or alcohol abuse as described above, the ADI has a responsibility to the DVSA examiners not to allow the use of the training vehicle for the purpose of the driving test. This is in the interest of the pupil,  the examiner and  other road users and  is a precautionary safety measure. DVSA guidelines do not allow for a pupil  to take a practical test just for the experience.

8.   No responsibility can be taken for tests cancelled by the DVSA for whatever reason. Lessons will have to be paid  for but  can be claimed back from  the DVSA. The Instructor cannot be responsible if you fail the eyesight test. Your Instructor will be responsible if the test is cancelled due to the condition of the tuition vehicle.

9. CCTV may  be used to record the front and  rear outside view of the vehicle. Audio sound may  also be recorded. If you would rather this is not used, please advise your instructor to turn it off

In the unlikely event you have any  complaints regarding Learn with Lockwood’s please contact me:

Heather Lockwood

2 Margaret Woods Farmhouse

Margaret Woods Rd

Great Waltham

CM3 1DZ

Or via email Heather@learnwithlockwoods.co.uk

If after having been through our complaints procedure you still feel your  matter is unresolved, you can take up the matter with the DVSA  Registrar of Approved Driving Instructors by writing to:

Driving Standards Agency

DVSA

PO Box 280

Newcastle-Upon-Tyne

NE99 1FP